I ordered a snow plow blade for my John Deere Lawn Mower a couple of weeks ago. I was informed that it had arrived and was ready for pick-up. I should note that I read all the reviews and the worst problem seems to be not receiving all of the hardware needed to put all the parts together. Didn't think that would be much of a problem. HOLD MY BEER!!!
On Saturday I awoke early to make a run into town to get my plow and do a few errands, I like to combine as much as possible into one trip. When I got to the store to pickup my plow it turned out the top of the box was open, but everything should be inside, I was told. After I got home I put everything away and left the plow for Sunday.
I was walking by my window when I spotted a Ladder-backed Woodpecker, so I grabbed my camera and started to shoot some pictures.
All of a sudden all of the birds took flight and cleared the area. That usually means....

a predator has entered the area, in this case a Copper's Hawk. He decided to stick around for awhile allowing me to get a few good shots.
After spotting some prey running under the hot tub he swooped down to attempt to grab a meal. He left here still hungry.
Click here for more pictures
Sunday, rolls around and it is time to put together the plow. I go out and open the box, pull out all of the parts and check them against the parts list. Everything is accounted for, except, the hardware to put it together. I am not talking about a missing nut or bolt, I mean every single nut, bolt, cotter pin, you name it it is not here. I figure I probably won't get much help on a Sunday, so I put everything aside and waited to call the store on Monday.
Early on Monday I call the store, the Head Cashier answers and asks how she can help. I explain the problem, her answer is for me to return it and they will refund my money. I explain that I want the plow and can they send the parts, NO. Return and get a refund. I ask for a manager. after being on hold for about 10 minutes I am hung up on. Call back, no one answers I am put on hold for about 10 minutes and then disconnected. Call back, someone answers, I ask for their name, they will not give it after five requests I ask to speak to a manager. I am put on hold and after 10 minutes I am disconnected, again. I call back again and request a manager, I am finally connected with a person who actually does something. I have now spent an hour on the phone. He takes all the information and says he will get back to me.
I receive a call that afternoon giving me a number to call at the manufacturer, they want to verify with the customer before sending the parts. I call the number, I am told that they can not help me until 30 days after the purchase, before that the store has to make the request. No amount of explaining on my part will change her mind.
Call the store, after four attempts and three disconnects, I am speaking with the manager again. He apologizes and says he will call them and find out what the problem is. He calls back and says their customer service department had closed and we had been connected to another department that basically knew nothing about how to handle the situation. He said he would call the next morning and again attempt to resolve the issue.
to be continued....